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Description
Fabled Service PDevelop standard setting customer service Based on the best selling book Fabled Service by BetsySanders This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization *
Develop standard-setting customer service Based on the best-selling book Fabled Service by BetsySanders This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service. Teach others vital customer service skills, such as how to:* Positively represent the organization
* Satisfy customers so they will buy the product or service
* Encourage customers to return
* Understand what motivates people and initiates action
* Solve problems immediately and effectively... and more Simply written, this program includes all necessary materials tocreate results-oriented, customized customer service training. ATrainer's Guide includes specific direction for administering theCustomer Service Survey, which assesses individual strengths andweaknesses in three learning areas: understanding him or herselfand others; planning for results; and product/service knowledge.The Guide also includes 12 prepared activities that correspond withthe three learning areas. Using results from the survey, you chooseactivities that will help your group improve in its weaker areas.Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help youreview what was learned and help people understand what can beapplied to every day situations). You will need to order a Participant Workbook for each personinvolved in the training. The Workbook includes a copy of thesurvey and participant materials for each activity. Create great service that gets customers talking
Binding Type: Paperback
Publisher: Jossey-Bass
Published: 07/17/1997
ISBN: 9780787909383
Pages: 127
Weight: 0.60lbs
Size: 9.93h x 7.00w x 0.41d
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4.3 ★★★★★
Based on 20 reviews
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Product Reviews
★★★★★ 5
Somewhat niche but a treasure-trove nonetheless!
Format: Paperback
A somewhat niche topic but a small treasure-trove of a book nonetheless! Definitely something I would recommend to anyone thinking seriously about and planning on studying mission.
More than just a descriptive history book, the various essays focus on what can be drawn and learned from particular figures and movements. I picked the book because I knew next to nothing about 16th century missions (and not very much about Protestant or Roman Catholic missions in general) and thought it would be good to fill in some of my knowledge gaps. I was not disappointed! There are essays on people I never even heard of before, and now wish I could know so much more! Who knew there was a Czech theologian (Jan Hus) who wrote a devotional for women in the early 1400s? I certainly didn’t.
Also, the very first essay I found to be a healthy challenge to Gustav Warnack’s conceptualization of mission (that ...“it must be a systematic work, preferable by an institution outside the church that consistently sends missionaries to previously unevangelized areas.” (p.12)) and his critique of early Reformation missional work (namely that there was none).
Plus, while I had heard that Calvin had sent some missionaries to Brazil, I never knew there was so much drama with Villegagnon behind it all! The whole ordeal and everything leading up to it sounds like it would make for pretty crazy reality show or a great movie.
The book touches on missions to a variety of locations, Kongo, China, Brazil, Latin America, and Europe itself, and is especially helpful in understanding the origins and philosophies of Reformed, Anabaptist, Jesuit, and Franciscan missiologies. It also gives light to the many complexities of mission work, dealing with politics, economy, culture, competing religion, and language barriers.
Not all of the essays are created equal but I definitely got something from each one. Also, as a small disclaimer, the book may be a bit more of a laborious read for some. It deals with a great many events, places, and names that may be unfamiliar to someone not studied in Christian missional work (like myself). But working through such things can yield some ripe fruit.
Being a collection of essays around a particular topic, it is a great book to pick up and set down again, not requiring large chunks of time to work through. In fact, it may be better read in several small intervals, one chapter per sitting, to properly digest each essays significance.
I received this book for free from Lexham Press in exchange for an honest review, whether negative or positive. The views of this expressed in this review are entirely my own.
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Reviewed in the United States on July 16, 2021
★★★★★ 5
Sturdy…quality finish
Color: Black
Super sturdy ..high quality metal
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Reviewed in the United States on March 16, 2026
★★★★★ 5
Shelf
Directions are easy to understand.. you will need another person to help you but, was able to assemble by myself. Took me about 20 mins to put it together. Looks great.. very sturdy and lightweight.
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Reviewed in the United States on January 16, 2025
★★★★★ 5
The shelf is sturdy and relatively easy to asseble.
The instructions were relatively easy to follow, and the assembly took about an hour to complete. The shelf is sturdy.
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Reviewed in the United States on December 28, 2025
★★★★★ 5
Great quality
Color: Black
Bought this for my son's room granted he is a 21 or old gamer but he loves it . Very good quality. Would definitely buy again.
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Reviewed in the United States on April 7, 2026