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Description
The Big Book of Customer Service Training GamesHelp your employees to excel in dealing with the public with this stimulating, fun filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.Binding Type: Paperback
Publisher: McGraw-Hill Education
Published: 09/22/1998
ISBN: 9780070779747
Pages: 224
Weight: 0.88lbs
Size: 9.24h x 7.34w x 0.59d
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Product Reviews
★★★★★ 5
Good quality
Color: Rgb, Size: 23.6in, Color: Rgb, Size: 23.6in
Easy to install with great results
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Reviewed in the United States on May 10, 2026
★★★★★ 5
Decoration perfect
Color: Rgb, Size: 23.6in
Expectacular decoration de Alta calidad
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Reviewed in the United States on May 31, 2026
★★★★★ 3
Kinda disappointed
Color: Rgb, Size: 23.6in
The way they connect is really finicky. I wish it came with more tape to have longer spans of shelves.
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Reviewed in the United States on May 28, 2026
★★★★★ 5
As described!!!
Color: Rgb, Size: 15.5in
This was an amazing purchase. Even though the software could use a polish it did exactly as it should! Late review but super happy none the less
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Reviewed in the United States on May 12, 2026
★★★★★ 5
Nice lighting and bright
Color: Rgb, Size: 15.5in
It holds my ps5 and I’ll buy another soon.
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Reviewed in the United States on December 3, 2025